Extended Service and Support
ConnectedCare extends your service plan to include a complete hardware warranty along with comprehensive, priority support to keep your home safe and connected.
Your All-Access Pass
PRIORITY SCHEDULING & SUPPORT AS LONG AS YOU’RE PROTECTED. HARDWARE COVERAGE, TECH SUPPORT, & MORE.
This pass grants you access to Safe Home Safe ConnectedCare where you can take advantage of priority customer support, a complete hardware warranty, and savings on Safe Home Safe products.
Complete Hardware Coverage
Expand the hardware warranty to provide complete coverage of all of your security equipment for the entire time that Safe Home Safe protects your home.
INCLUDES CONNECTED DEVICES AND CAMERAS
Rather than just protecting the base equipment, the Complete+ ConnectedCare Plan guarantees all of the products provided and installed by Safe Home Safe, including door locks, lights, cameras, and even Arlo and Ring.
Travel & Labor Coverage
AVOID TRAVEL FEES AND HOURLY LABOR COSTS
Save on trip charges and labor costs with ConnectedCare Complete and Complete+. When you need a technician to service your system, it’s on us.
Priority Chat Support
Get direct support from our expert team when you need answers to questions through live chat. Talk to a Safe Home Safe team member for help using your security system, the mobile app, or for troubleshooting.
Same Day Emergency Service
PRIORITY SCHEDULING WITH FREE EXPEDITED SHIPPING ON SPECIAL ORDER PRODUCTS.
Receive priority scheduling and support with same day emergency service available at no additional cost when you need a technician to service your home.
ConnectedCare Plans
Choose your level of coverage. All plans include priority phone and chat support, while the Complete and Complete+ plans extend your level of premier support.
Essentials
- Security Hardware
- Priority Chat
- Same-Day Scheduling
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Complete
- Security and Automation Hardware
- Priority Chat
- Same-Day Scheduling
- Yearly On-Site Checkup
- Onsite Labor Coverage
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Complete+
- Security and Automation Hardware
- Priority Chat
- Priority Same-day Scheduling
- Yearly On-Site Checkup
- Onsite Labor Coverage
- Battery Replacement & Installation
- 10% Off Hardware Purchases*
* 10% discount included only with Complete+ plan. Cannot be combined with any additional offers.
Jeff E. was an amazing tech! Came to my home to install my cameras (my internet provider had given me a new router) and Jeff arrived got my cameras up and running while all the kids were running in the home. He was so professional and so polite! I love the customer service in this company. Definitely will recommend this company to anyone! Very family oriented. Thanks Safe Home Safe!! May the force be with you!
Their service was excellent and I do mean excellent. They walked me through 2 different services that I needed and waited until all services were completed, checked and up and running. They introduced me to 3 services that I knew nothing about. They were very pleasant! I am going to enjoy my choice of choosing Safe Home Safe as my alarm provider even more. WOW!👍
Premier Support as Long as You’re Protected.
Most Safe Home Safe hardware and service comes with a one-year limited warranty and up to 90 days of complimentary technical support. To extend your coverage further, purchase ConnectedCare.
How to buy
- Purchase ConnectedCare with your new Safe Home Safe system.
- Or buy it within 90 days of your Safe Home Safe installation:
- Online (submitted via the following form)
- By calling 1-877-746-2559 (requires you to provide proof of purchase)
*10% discount included only with Complete+ ConnectedCare plan. Cannot be combined with any additional offers.